KINKI Cosmetics endeavors to make your shopping experience easy. We want you to be satisfied with your purchase so for whatever reason there is something wrong with your purchase please reach out to our customer service team by using the contact form below
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase such as an order number.
Change of Mind / Incorrect Purchase
We strictly do not refund or exchange items for change your mind or have incorrectly purchased an item or shade.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Faulty/Damaged Items
We take great care when packing your order. However in the case that your item has been damaged in transit or if you believe there is a manufacturing fault, please email use our contact form below within 72 business hours of receiving your order if you believe that a product is damaged. Please note, images will be required as evidence and may offer an exchange or refund on the damaged/faulty item. Please do not dispose of the item until we have had a chance to chat with you, otherwise the replacement or refund cannot be placed.
Exchange of Item
We only offer exchanges on items if they are faulty or damaged. If you need to exchange it for the same item, please fill in the Returns form below
Allergy Returns
Please note that we do not refund or exchange for allergic reactions. It is the responsibility of the consumer to check the ingredients list carefully to avoid any possible reactions.
Incorrect Order
Please contact us via the contact form below within 72 hours of receiving your order if you believe that you have received an incorrect item or have not received the correct order. Once your claim has been assessed by our team and confirmed to be incorrectly sent, we will provide a prepaid document for incorrectly sent items to be returned via Australia Post.
Order Cancellations
Once an order is placed, we aim to begin the process of dispatching your order. Cancellation requests can only be considered if your order has not been processed in any way by our team. There is therefore a small window of time for these to occur and cancellation requests are not guaranteed. Please note that cancellations will incur a 10% cancellation fee.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Shipping returns
If you are required to return an item, our team will reach out to your after you have submitted a returns form. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have paid with your paypal account, Paypal can refund your return shipping costs up to $45 per return & 8 returns a year, please visit https://www.paypal.com/au/webapps/mpp/returns for more information
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at hello@kinkicosmetics.com.au for questions related to refunds and returns.